Statement on the Processing of Personal Data for the URBIA Mobile Application

in accordance with Article 13 and subsequent articles of the EU Regulation 2016/679

 

ALCAAN ENTERPRISE, S.L (Controller) issues this statement regarding the processing of personal data of Users of the UrbIA application (Data Subjects) and should not be considered as extending to other products or services provided by the Controller.

The application is available to Users due to their contractual relationship with the Controller.

 

  1. DATA CONTROLLER

The data controller is ALCAAN ENTERPRISE, S.L (CIF B06719397), with its registered office at AVDA ANTONIO MASA CAMPOS, NUM. 20, FLOOR 6, DOOR C, 06011 BADAJOZ - (BADAJOZ). Phone +34 901335533.

 

  1. PROCESSED DATA

2.1 To use the application, the following personal data of the Data Subject will be processed:

2.2 Additionally, the following data will be processed anonymously:

 

  1. METHOD OF DATA COLLECTION

The personal data indicated in point 2.1 will be provided directly by the Data Subject-User at the time of registration.

The data mentioned in point 2.2 will be stored in the UrbIA ecosystem devices and processed anonymously, and some also in an aggregated form.

 

  1. PURPOSES OF PROCESSING - USE OF DATA

4.1 The processing of the personal data indicated in point 2.1 is carried out for:

  1. the activation of the application on the mobile device and use of the product with consultation and modification of the current state of its installations, management and recovery of credentials, development of new features, maintenance and operation of the product (backup, attack prevention, security, system updates);
  2. promotional activities related to the Controller's products (marketing);
  3. conducting customer satisfaction surveys;
  4. profiling (analysis and forecasting of personal preferences and behavior related to the use of the application).

4.2 The processing of the data indicated in point 2.2 will be carried out for:

  1. the use of the product with consultation and modification of the current state of its installations,
  2. provision of warranty services,
  3. provision of customer support services,
  4. diagnosis of issues related to the use of the product,
  5. development of new features,
  6. maintenance and operation of the product (backup, attack prevention, security, system updates).

 

  1. LEGAL BASIS FOR PROCESSING

5.1 The legal basis for processing for the purposes indicated in point 4.1 is:

5.2 The legal basis for processing for the purposes indicated in point 4.2 is:

 

  1. RECIPIENTS OR POSSIBLE CATEGORIES OF RECIPIENTS OF PERSONAL DATA

6.1 The data of the Data Subject-User will be processed by the employees of the Controller (contacts and persons in charge/authorized for processing) authorized for this purpose.

6.2 The data may also be processed by other autonomous Controllers, for reasons related to the service provided, or strictly related to it.

In this regard, please refer to the statements of the different platforms where the application can be downloaded:

- Google Play Store https://policies.google.com/privacy

- App Store https://www.apple.com/legal/privacy

6.3 The data may also be disclosed to potential external Processors duly appointed by the Controller. At any time, the Controller's updated list of external Processors can be requested by sending a written request to the email address support@alcaan.com.

 

  1. TRANSFER OF DATA TO A THIRD COUNTRY

ALCAAN ENTERPRISE, S.L will not transfer data to a third country or an international organization. However, the communication of data to autonomous Controllers may involve the transfer of data to a third country.

Regarding the guarantees on data processing offered by Google, Apple, and Huawei, please consult their respective privacy policies available in the links indicated in point 6.2.

 

  1. RETENTION PERIOD

The retention period for the data indicated in points 2.1 and 2.2 is linked to the account deletion period or longer periods provided by applicable regulations.

 

  1. RIGHTS OF THE DATA SUBJECT

The Data Subject-User has the right to request from the Controller:

- access to their personal data (Article 15 of EU Regulation 2016/679),

- data portability (Article 20 of EU Regulation 2016/679),

- rectification (Article 16 of EU Regulation 2016/679),

- deletion (Article 17 of EU Regulation 2016/679),

- restriction of processing (Article 18 of EU Regulation 2016/679),

- objection (Article 21 of EU Regulation 2016/679).

The data subject can exercise the above-mentioned rights by sending an email to support@alcaan.com.

The data subject also has the right to file a complaint with a supervisory authority (Article 77 of EU Regulation 2016/679).

 

  1. COMMUNICATION OF DATA

The communication of personal data is a necessary requirement for providing the service and using the UrbIA application, therefore, the lack of data communication by the Data Subject-User does not allow the use of such application.

 

  1. PROFILING

Personal data may be subject to profiling (analysis and forecasting of personal preferences and behavior related to the use of the application).

 

  1. DATE OF THIS POLICY

12.1 This statement is valid from 01/04/21, and the conditions it contains may be updated in case of new versions of the application.

12.2 Any changes or updates will be communicated to the data subject via email/text message to the address/phone number provided at the time of registration.

 

For promotional activities related to the Controller's products (marketing):

 

For profiling activities: